This Privacy Policy explains how we collect, use, share, store, and protect information when you visit or use our Platform, which provides awareness and informational content and may collect limited user inputs such as age, weight, height and gender.
This Policy is intended to align with applicable territorial and local law, including the Protection of Personal Information Act (POPIA), 2013 and other applicable rules/guidance. Where required, we will obtain your consent before processing your personal data.
This Policy applies to:
1.1.
Visitors to our website and users of our mobile/web application (the “Platform”);
1.2.
Information collected through the Platform, including through forms, cookies, and analytics tools.
For this Policy:
2.1.
“Personal Data” means any data about an individual who is identifiable by or in relation to such data. For the sake of clarity, solely the Data (as defined below) does not amount to Personal Data.
2.2.
“Data Principal” means the individual to whom the Personal Data relates (you).
2.3.
“Data Fiduciary” means the entity that determines the purpose and means of processing Personal Data (the Company).
2.4.
“Consent” means freely given, specific, informed, unconditional, and unambiguous indication of your wishes, by clear affirmative action.
2.5.
“Processing” means operations performed on Personal Data (collection, storage, use, disclosure, deletion, etc.).
2.6.
“De-identified/Anonymized Data” means data that cannot reasonably identify you.
Depending on how you use the Platform, we may collect:
3.1.1.
Messages/queries: information you send via contact forms, feedback forms, or support (may include health-related context if you choose to share it).
3.2.
Data Collected Automatically (Technical & Usage Data)
When you visit or use the Platform, we may collect:
3.2.1.
Device data: device model, operating system, browser type/version, app version.
3.2.2.
Log data: IP address, timestamps, referring/exit pages, clickstream, pages viewed, time spent, error logs, crash data.
3.2.3.
Approximate location: inferred from IP address (typically city/region-level).
3.2.4.
Cookies and similar technologies: as described in Section 7.
3.3.
Health-Related / Sensitive Data
We do not require you to provide any Personal Data such as name, address, medical records, diagnoses, prescriptions, lab results, or government identifiers to use general informational content.
4.
Why We Collect Data (Purposes of Processing)
We process Data for the following purposes:
4.1.
Provide informational features
4.1.1.
To present awareness content and educational materials.
4.2.1.
To respond to requests, feedback, and support queries.
4.3.1.
To comply with applicable laws, lawful requests, and to establish, exercise, or defend legal claims.
5.
Data Minimisation and Optionality
•
You can browse much of the Platform without providing details sought.
•
Where the details are requested, it is either optional or needed only to enable the specific feature
•
We aim to collect only what we reasonably need for the stated purposes.
6.
How We Use details provided (Specific Disclosures)
We do not:
•
Provide diagnosis, treatment, or medical advice based on Data;
•
Make decisions that produce legal or similarly significant effects solely by automated means using Data;
7.
Cookies, Analytics, and Similar Technologies
•
Essential cookies: required for core functionality (e.g., security, session management).
•
Preference cookies: to remember your settings (e.g., language).
•
Analytics cookies/SDKs: to understand usage and improve the Platform.
You can control cookies through Browser/device settings.
We do not collect your Personal Data. The website does not allow any field to collect the Personal Information.
9.
Medical / Informational Disclaimer (Important)
Our Platform provides general awareness and informational content only. It is not medical advice and is not a substitute for professional diagnosis, treatment, or emergency care.
•
If you have a medical concern, consult a qualified healthcare professional.
This disclaimer is in addition to (and does not limit) our Privacy Policy practices.
10.
Protection of Children
Protecting children’s privacy is important to us.
We do not knowingly collect personally identifiable data from individuals under the age of 18 without verifiable parental or guardian consent, as required under applicable laws.
Children should not submit personal information without explicit permission from their parent or legal guardian.
This Privacy Policy shall be governed and interpreted in accordance with the laws of The Protection of Personal Information Act (POPIA), 2013.
12.
Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in law, technology, or our practices. We will post the updated Policy on the Platform.
By using the Platform, you acknowledge you have read and understood this Privacy Policy.
